01
Tell us what you need
Start with the purpose of the message: technical help, licensing, billing, business inquiry, or general product question.
Contact ReadThisAloud
Reach the right team without getting passed around.
Whether you need help with the Reader, have a question about plans and licensing, or want to discuss a business opportunity, start with the contact path that best matches your need.
ReadThisAloud is a focused software platform, and the same principle guides customer communication: clear ownership, direct routing, and useful responses.
Leadership
The person responsible for the product and customer experience.
Product direction, customer experience, digital systems, and commercial strategy stay connected so customers receive a consistent experience from the website through the Reader.
Help us answer faster
A little context in the first message helps us get you to the answer faster.
You do not need to write a long explanation. A few specific details can help route the message correctly and reduce unnecessary back-and-forth.
02
Include the useful details
For technical questions, include the Windows version, Reader version if known, and a short description of what happened.
03
Keep private information out
Do not send passwords, full payment-card information, private API keys, license tokens, or other sensitive account secrets by email.
For product support
Start with the problem, not the history.
If something is not working, tell us what you were trying to do, what you expected to happen, and what actually happened. Screenshots can be useful when they show the Reader state clearly.
✓
What were you doing?
Opening a document, activating, selecting a voice, playing narration, exporting, or another action.
✓
What happened?
Include the exact error message when one appears.
✓
Can it be repeated?
Tell us whether the issue happens every time or only occasionally.
Need Reader help?
Use the support address for installation, activation, account access, document loading, narration, highlighting, playback, or export issues.
Email Support Visit the Support page →Business & organizational inquiries
Planning for multiple users or a larger deployment?
If your team, department, training organization, accessibility program, or other multi-user environment is considering ReadThisAloud, contact Sales before purchasing individual plans.
That gives us an opportunity to understand user count, device needs, expected narration usage, purchasing requirements, and the type of account administration your organization may need.
Talk with SalesTeam licensingMultiple-user licensing and centralized account needs.
Volume requirementsHigher narration usage or larger deployment planning.
Organizational purchasingCommercial purchasing, billing, and account structure.
Partnership inquiriesRelevant business relationships and product opportunities.
What happens next
Your message should have a clear path after you send it.
You choose the right inbox
Support, Sales, or Billing receives the request based on the purpose of your message.
The request is reviewed
The information you provide is used to understand the issue or question before responding.
We respond with the next step
You receive an answer, troubleshooting direction, a request for specific information, or the appropriate commercial follow-up.
Direct contact
Three addresses. Three clear purposes.
Keeping product support, commercial questions, and billing separate helps each message reach the right area from the beginning.
ReadThisAloud
Have a question before you begin?
Review the Reader, compare plans, or contact the team that can help with your specific question.
